When you work for the corporate world in real estate, often times, the excellent customer service is lacking. We had surveys to monitor our field performance. Lily always strived to provide top notch services. She would go above and beyond and often put it into best practices for the whole division. She showed professionalism and had a great team mentality. It is rare to find a good agent representing the buyers when it comes to new homes. If anyone is looking for solid, competent, and knowledgeable broker, Lily would be it. Having represented the sellers on many communities, I have seen many subpar agents that end up making bad decisions for their client. With her in-depth new homes knowledge, she would navigate through all the milestones properly. I would employ her if I was on the market today.